1. General conditions

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you") to the company BELLADRESS SRL, (44109191, hereinafter referred to as "BellaDress", "new" or "us", on the BellaDress website), on the mobile version of the site, or by phone (all being called " www.belladress.co ").

By using www.belladress.co and/or by placing an order, you agree to comply with the terms and conditions specified below ("Terms"). Before placing an order, please ensure that you have read and understood the Terms.

Only natural persons over the minimum age of 18, who are not under guardianship, do not operate as legal entities (excluding parcel forwarding companies) can place an order.

The inclusion of any www.belladress.co products or services at any given time does not imply or guarantee that such products or services will be available at any time. We reserve the right to stop selling a product at any time.

We reserve the right to change these Terms from time to time without prior notice. The Terms specified on www.belladress.co at the time of placing the order will apply to your order.

BellaDress wants to provide the best online experience. To this end, we need to ensure that our services work flawlessly. You understand and agree (i) not to post, redistribute, upload or promote any communications or content that could cause harm or have a negative influence on our company, products or services; (ii) not to act in such a way or use any device that would restrict, prevent, inconvenience or prevent any other user from using or benefiting from the website www.belladress.co or that would affect the security of the website or (iii) not use any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including but not limited to spiders, bots, crawlers, avatars or intelligent agents); to browse or search the site or to copy content from the site. We reserve the right to immediately block access to the site and terminate the account of any user who violates this provision or any other provision specified in these terms and conditions.

2. Prices and delivery charges
The prices displayed on www.belladress.co include the statutory VAT value added tax, but do not include a delivery charge.

The delivery fee for each order will be DIFFERENT, calculated at checkout depending on the size or weight of your order. The cost for each delivery method is clearly indicated during the checkout process. If we are unable to deliver your order in full and need to make more than one delivery, you will incur an additional charge for subsequent deliveries. There may be differences between the prices in the brick-and-mortar store and online.

3. Placing the order/concluding the contract
The available options for placing the order are through www.belladress.co or by phone. For additional information, please contact Customer Service by email contact@belladress.co, by phone or whatsapp at +40 743 078 080 or +373 69 25 65 18.

Immediately after placing the order, if you have provided us with your email address, you will receive a confirmation email. If, for some reason, we are unable to process your order, we will notify you as soon as possible. If we have already received payment for your order, we will attempt to refund that amount to you using the same method used to make the payment. If, for some reason, other arrangements are necessary, we will communicate this to you and ask you to contact Customer Service by email contact@belladress.co, by phone or whatsapp at +40 743 078 080 or + 373 69 25 65 18 which will refund the amount.

4. Delivery
BELLADRESS SRL makes all the necessary efforts regarding the acceptance and processing of orders and will try to deliver your order to a home address or another address in Romania, according to the delivery option selected by you.

The products in the store will be delivered depending on the country of destination within:
1. 3-9 days International
2. 3-9 days for ROMANIA
3. 3-9 days for the Republic of Moldova
Although our intention is to make the delivery within the communicated interval, we inform you that the delivery could take longer due to events beyond our control, but not more than 30 calendar days from the order confirmation date. If the delivery time exceeds 30 days, you can cancel the order.

After you have placed your order, if you have provided us with your email address, you will receive an email confirmation with expected delivery details. If your order does not arrive on the scheduled date, please contact us by phone: +40 743 078 080, +373 69 25 65 18 or email: contact@belladress.co

WHERE DO WE SHIP ORDERS?
Items ordered on www.belladress.co can only be delivered to persons at least 18 years of age.

WHO WILL DELIVER MY PACKAGE?
1. All international orders will be shipped by BELLADRESS with: DHL
2. In Romania, BELLADRESS collaborates with: DPD.
3. In the Republic of Moldova, BELLADRESS collaborates with: Fan Courier.

WHAT ARE THE SHIPPING COSTS FOR ONLINE PURCHASES?
The delivery price is calculated at the end of the order.

HOW LONG DOES DELIVERY TAKE?
The products in the store will be delivered depending on the country of destination within:
1. 3-9 business days International
2. 3-9 working days for ROMANIA
3. 3-9 working days for the Republic of Moldova

CAN I CANCEL OR CHANGE THE ORDER?
We're starting to process your quick order, which means we can't make changes after confirmation. This includes changing your delivery address or delivery option.
However, you may be able to cancel your order and place a new one as we have a short grace period after order confirmation.

As soon as we start packing the package, we will send you an email with delivery information and a link that allows you to follow the start stage online.


5. Order cancellation
You can cancel the order by returning the products within 14 days of receiving them. If you have paid for these items, you will be refunded an amount that will not include the delivery charges you paid when purchasing the product. You will find the full Return Policy on ro.belladress.co .

If you wish to cancel or return your order, please contact Customer Service by Email contact@belladress.co, by phone or whatsapp at +40 743 078 080 or +373 69 25 65 18 and then return the item(s) to us in accordance with the provisions of section 6 (Returns) below within the 14 days specified in section 5.1 above. We will try to make the refund using the same method used to make the payment (or, if the items have not yet been paid for, we will reflect the returned items in your account balance) as soon as possible, no later than within 14 days provided that we have received the returned items. Another payment method may be used for the refund provided you agree to this change; this will not generate additional expenses.

If the item you received is defective, please notify BellaDress immediately and return the item in accordance with section 6 (Returns) below. The provisions set forth herein do not limit any applicable rights provided by law.

6. Returns
You can return the product purchased online from BELLADRESS SRL within 14 days of receiving the package, provided that all items are returned in the same condition as when they were received.

This means that items purchased from BELLADRESS SRL must not have been, damaged, soiled, washed, altered or worn (except for trying them on)

All labels of the item you received and tried on from BELLADRESS SRL must be intact. If the labels are damaged or torn, we will not be able to receive the product back.

All parcels contain a pre-printed return form which you must use if you decide to return any item.
Please note, BELLADRESS SRL will not accept shipping due or pay on delivery and will not pay delivery or return charges.
If you wish to return the product, please follow the following steps to return items to BELLADRESS SRL:
Complete the return form and check the box that best explains the reason for the return.
If you have lost the return form, you can print it:

→ HERE

or contact Customer Service via Email contact@belladress.co, by phone or WhatsApp at +40 743 078 080 or +373 69 25 65 18

The money paid for the returned order will be refunded for 14 days to the card or to the IBAN account indicated in the customer's return form. If more than 14 days pass without the refunded amount entering your account, please contact the BELLADRESS support service at Email contact@belladress.co, by phone or whatsapp at the number +40 743 078 080 or +373 69 25 65 18

For International or Romanian orders, you can return the product by courier to the following address:
Name: BELLADRESS SRL
Country Romania
County: Iasi
City: Iasi
Street: Păcurari Road 157, Floor 1, Office no. 8, IASI
Postal code: 700545
Email: contact@belladress.co
Phone : +40 743 078 080

For orders from the Republic of Moldova, you can ONLY return the product via FAN COURIER (www.fancourier.md Call Centru FAN Courier: 14455 or 068 66 7777 ) to the following address:
Name: ZUKINNI SRL
Country: Republic of Moldova
City: Chisinau
Street: Alecu Russo 15, off. 29
Postcode: MD2068
Email: contact@belladress.co
Phone : +373 69 25 65 18

We will ask for your bank details to make the refund.

7. Payment methods
Credit or debit card
You can enter your payment details at the time of placing your order using a valid credit or debit card (VISA, Maestro or Mastercard). BellaDress reserves the right to verify the validity of the credit or debit card, the solvency in relation to the value of the order and whether the buyer's address details are correct. Depending on the result of these checks, we may refuse certain orders. Please note that any bank charges will be borne by you.

Cash on delivery
You can choose to pay cash on delivery when you receive the goods at no additional cost. This option is only valid for Romania and the Republic of Moldova. For international orders there is no such service.

Payment in installments (offer valid in Romania)
Buy now, pay later, through TBIBANK

Next to TBIBANK we have implemented a 100% online installment payment system, which can be accessed directly from our website, without trips to the bank and without a credit card.

The steps are simple:

select the " Buy now, pay later, via TBIBANK " option as the payment method and complete the order

you will be redirected to the TBI page - please wait a few moments until the transfer is completed

you will have the opportunity to choose the number of installments and the desired monthly amount

you identify yourself remotely based on the original identity card

you sign the documents electronically, through a code received by SMS. You need to have a source of income registered with ANAF for at least 3 months

after approval, we deliver your order.

For more details, you can access the following link: https://tbibank.ro/landing-pages/lp-cu-taxa/

8. Our Liability
Nothing in these Terms shall exclude or limit BellaDress's liability in respect of any matter for which it would be unlawful for us to limit or exclude our liability.

BellaDress is not liable for consequential losses which are a secondary effect of the main loss or damage, for example loss of profits or loss of opportunity, or for the inability to deliver the goods or perform any of our obligations under these Terms if that this impossibility is caused by an event over which we have no control, which includes but is not limited to: fire, flood, storm, riot, civil disorder, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on www.belladress.co will be limited to the total price of your order.

If you have a problem with a product you have purchased from BellaDress online and you have not been able to resolve your complaint with BellaDress, then you can submit your complaint to the EU online dispute resolution platform ("SOL Platform").

The SOL platform gives EU consumers and traders the opportunity to try to get an alternative resolution of complaints related to online purchases. This single point of contact is designed as an interactive and easy-to-use website, available in all official EU languages ​​and free of charge. By using the SOL platform, the consumer and merchant can find a dispute resolution entity and then go through the process of finding a solution to the consumer's complaint. The SOL platform is available here: http://ec.europa.eu/odr .

9. Colors and measurements
We make every effort to accurately display the characteristics of our products, including composition and colors. The color you see will depend on your computer system and we cannot guarantee that your PC will display these colors correctly.

Item measurements provided on www.belladress.co are only approximate values ​​to help you better understand the pattern or fit of a particular garment. These are not a guarantee of the actual measurements of the item that will be delivered to you. There may be differences of a few centimeters plus or minus in the final measurements of an item depending on the material used to produce it.

10. Warranty
In the event that the goods you have purchased are defective, BellaDress complies with all the regulations provided by law regarding the guarantee. If you have a complaint about obvious material or manufacturing defects in the goods we have supplied, including damage suffered during transport, please let us know.

11. Assignment
BellaDress reserves the right to assign or transfer to third parties the commitment for any claim/claims for payment arising in connection with the delivery of the goods.

12. Termination of certain terms
If any part of these Terms is prohibited or held ineffective by any court or regulatory body, the other Terms will continue to apply.

13. Proprietary Rights
All intellectual property rights, such as trademarks and copyrights on www.belladress.co belong to BellaDress, its subsidiaries or licensors. Any use of www.belladress.co or its content, including copying or storing all or part of the content, for any purpose other than your personal and non-commercial use, is prohibited without the permission of BellaDress.

14. Information about the company

BELLADRESS SRL ,
Address: ROMANIA, Valea Lupului, Iasi County, Garoafei 17, Block C1, ground floor, apartment 7
Postal code: 707410
CUI: 44109191,
EU VAT: RO44228516
EORI: RO44109191
Registered at - Trade Registry Office
from the Iași Court no. J22 / 1333/14.04.2021
IBAN - RO47 BREL 0005 6003 6684 0100
BANK: Avenue Louise 54, Room S52 Brussels 1050 Belgium
BANKING CODE: BRELROBUXXX

27.01.2024